Which Mumbai airport am I flying into, BOM or Navi Mumbai?
The three-letter code on your ticket tells you: BOM is Chhatrapati Shivaji Maharaj International, inside the city, and NMI is Navi Mumbai International at Ulwe, about 35 km away by road. Navi Mumbai opened to commercial flights on 25 December 2025 and to international flights on 15 July 2026. In late August 2026 the BOM operator was reported to have asked airlines to move around 30 per cent of BOM’s international flights there from 1 October 2026, although by late September 2026 airlines had not committed to the move. A flight booked months ago may have been moved since, so check your airline’s latest itinerary before you ask for a quote.
How do I change terminals at Mumbai airport on separate tickets?
Start with what the airport provides: a complimentary inter-terminal shuttle runs between T1 and T2 for eligible passengers, and the Aqua Line has a station at each terminal. On separate tickets you also collect your bags and check in again at the other terminal, and if you came from abroad you clear immigration before the belts and customs after them. The airport’s transit guide recommends allowing at least 3 to 4 hours for an international connection and 2 to 3 hours for a domestic one, especially if you change terminals. A car makes sense when the luggage, the children or the hour make the shuttle hard work: book a terminal-to-terminal transfer and send us both flight numbers.
Can you take me from Mumbai airport to Navi Mumbai airport for a connection?
Yes, as a terminal-to-terminal transfer, the service for self-transfer connections between terminals or nearby airports. You collect your bags at the first airport, and your chauffeur takes you and your luggage the roughly 35 km to the second for a fresh check-in. Give the desk both flight numbers and, above all, your onward departure, so the connection window is protected; your arriving flight is tracked and the pickup follows it. Nobody can promise a drive time on this road, so leave a generous margin, and if the gap between flights is tight, talk to your airline about the itinerary first.
Is a taxi available at Navi Mumbai airport?
Yes. The airport lists prepaid taxi counters, private taxi desks in the arrival area and app-based cabs, plus app-booked auto-rickshaws from a marked pick-up zone for short trips around Navi Mumbai. For a short hop to Belapur or Panvel with light bags, those are sensible choices. A pre-booked car suits a late arrival, a family with luggage, a run across the Atal Setu into South Mumbai, or anyone who wants the price settled before the flight.
How long will my chauffeur wait at the airport?
Thirty minutes from your flight’s actual arrival time, which we track, at BOM and at NMI alike. International passengers clear immigration, reclaim bags and pass customs before they come out, so if you expect a long queue, say so when you book. Extra waiting past the 30 minutes may be charged. If you have not reached the meeting point by the end of the wait and cannot be contacted, the booking is treated as a no-show.
What if my flight is delayed, or moved to the other airport?
A delay does not use up the wait: the flight is tracked, so the 30 minutes start when it actually arrives rather than at the scheduled time. A move to another terminal or to the other airport is different, because your chauffeur has to be at the right building, so pass on the new details as soon as your airline sends them; changes are accepted up to 48 hours before your flight under the standard policy, and a few airports and services differ. The booking desk works around the clock, by WhatsApp, phone or email.
Does the monsoon affect Mumbai airport transfers?
It can. The monsoon usually runs from June to September, and heavy rain can waterlog parts of the city and slow roads and trains for hours. For a departure in those months, ask for an earlier pickup than you would in the dry season, so a slow road costs you time rather than a missed flight.
Can I change or cancel my Mumbai booking?
Yes, up to 48 hours before your flight under the standard policy, with any costs already incurred deducted; a few airports and services differ, and within 48 hours full charges apply. If your airline moves you between T1 and T2, or between BOM and Navi Mumbai, tell us as soon as you know.
Waiting time, changes, cancellations and refunds are set out in full in our Terms & Conditions.