Flight tracked
Give your flight number when you book. The chauffeur follows the inbound flight and adjusts the pickup, so you are not left waiting or rushed.
Service · Airport arrival
Airport arrival transfer the car held for your flight.
A private car and chauffeur booked before you fly, from the airport to your hotel, home or office. Your flight is tracked, the chauffeur waits 30 minutes from its actual arrival, and you see the full quote before you pay.
Nothing is charged until you accept the quote.
At a glance
What an airport arrival transfer includes
- Your flight number is tracked live, so an early or late arrival moves the pickup with it.
- A 30-minute wait that starts from your flight’s actual arrival time.
- A private vehicle in the class you choose, Economy, Business or First Class, as a sedan, SUV or van to suit your party, or a bus for a larger group.
- Meet and greet on request, with a name board in arrivals.
- A full quote before you pay, and nothing charged until you accept it.
- Changes and cancellations accepted up to 48 hours before your flight under the standard policy; a few airports and services differ.
- A voucher showing the passenger name, travel details and the vehicle booked; your chauffeur is named separately, before pickup.
Waiting time and delays
How long your chauffeur waits, and what happens if your flight is delayed
At the airport your chauffeur waits 30 minutes from your flight’s actual arrival time, and because the flight is tracked live, a delay moves the pickup instead of using up the wait.
| Situation | What happens | What to do |
|---|---|---|
| Airport pickup | Your chauffeur waits 30 minutes, counted from your flight’s actual arrival time. | Put your flight number on the booking. If passport control or the baggage belt is slow, message the booking desk on WhatsApp. |
| Hotel or home pickup | On a departure or the return leg, your chauffeur waits 15 minutes from the scheduled pickup time. | Be ready in the hotel lobby or at your door when the car is due. |
| A delayed flight | Your flight is tracked live, so the pickup moves with it and the 30 minutes start from its actual arrival. | Check that the flight number on your booking is correct, and tell the desk about any change to your flight timing, terminal or itinerary. |
| Beyond the waiting time | Extra waiting may be charged under the terms, and you are told how before any charge applies. | Tell the booking desk as soon as you know you will be held up. |
| You cannot find your chauffeur | The operations desk is there around the clock, a real person in any timezone. | Call or WhatsApp +971 55 626 0409 with your voucher to hand and the chauffeur’s name the desk gave you. |
| No-show | If you have not reached the agreed meeting point within the waiting time and cannot be contacted, the booking is treated as a no-show and no refund is issued. | Keep your phone switched on and reachable by call or WhatsApp on the day you arrive. |
| Changes and cancellations | Accepted up to 48 hours before your flight under the standard policy; a few airports and services differ. Within 48 hours, full charges apply, and an earlier cancellation has any costs already incurred deducted from the refund. | Before you book, ask the booking desk whether your airport or service has its own policy. |
If the airline cancels your flight, diverts it to another airport or moves it to the next day, tell the booking desk as soon as you know. Under the service terms such a booking is generally treated as a no-show.
Included
From arrivals to your door
30 minutes from arrival
The clock starts at your flight’s actual arrival time, not the scheduled time on your ticket. The table above covers extra waiting, no-shows and what to do if you are held up.
Private, in your class
Economy, Business or First Class, in a sedan, SUV or van picked to suit your passengers and luggage, or a bus for a larger group. Every vehicle is a private hire with a professional chauffeur.
Meet and greet
Add it when you book: a name board waiting in arrivals.
Child seats
Tick Child seat when you book and it is fitted before you arrive. The form asks for the children’s ages.
How it works
How an airport arrival transfer works
Four steps, and only the first one takes any time: under five minutes.
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01
Send your flight and address
Pick up is the airport and drop off is where you are going. Add the flight number, the date and time, passengers and bags.
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02
Receive and accept your quote
A full quote follows, usually within two hours. It reflects distance, vehicle class, add-ons and any late-night, public holiday or short-notice charges, and nothing is charged until you accept it.
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03
Confirm your service and receive your voucher
We send a quote. Once you pay online, by payment link or bank transfer, we will confirm the service and share your voucher.
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04
Land and meet your chauffeur
The booking desk tells you where to meet. Your chauffeur waits 30 minutes from your flight’s actual arrival, and the desk is on WhatsApp 24/7 if anything moves.
Questions
Airport arrival transfer questions
What is an airport arrival transfer?
A pre-booked private ride from the airport to your address, arranged with a chauffeur before you travel. It is the arrival half of an airport transfer; the departure is booked the same way.
How long will the chauffeur wait?
30 minutes from your flight’s actual arrival time. Waiting beyond that may carry an additional charge under the terms, which the desk explains before any charge applies, so if you are held up at passport control or baggage, tell the operations desk on WhatsApp.
Does my chauffeur know if my flight is delayed?
Yes. The flight number on your booking is tracked live, so a delay or an early arrival moves the pickup with it, and your wait is counted from when the flight actually arrives. If your flight timing, terminal or itinerary changes, let the booking desk know straight away, as the Terms ask.
Where do I meet my chauffeur?
Your chauffeur waits for you at the kerb outside arrivals, and the operations desk confirms the exact spot. A name board inside the arrivals hall comes with the Meet and greet extra. Your chauffeur’s name and contact details reach you before pickup: on WhatsApp if you have been talking to the desk there, otherwise by email. The desk is on WhatsApp 24/7 if anything changes on the day.
What is meet and greet?
Meet and greet is an extra you add when you book: a name board waiting for you in arrivals, and meet and greet at the gate where the airport allows it. Every First Class booking includes meet and greet, and the VIP airport transfer pairs with airport assistance from Universal Airport Assistance, our parent company, where fast-track lanes are available.
What should I do if I cannot find my chauffeur?
Call or message the operations desk on +971 55 626 0409 straight away: it answers 24/7 on WhatsApp and by phone. Have your voucher and your chauffeur’s name to hand, and leave your phone on so the desk can reach you. Under the Terms, a passenger who has not reached the meeting point within the waiting time and cannot be contacted is treated as a no-show.
Can I get a child seat for my airport pickup?
Yes, as long as you ask for it when you reserve. Tick Child seat on the booking form and give the children’s ages when it asks, and the seat is fitted before you arrive. It cannot be added once the chauffeur has arrived.
Waiting time, changes, cancellations and refunds are set out in full in our Terms & Conditions.
Request a transfer
Tell us the flight. We hold the car.
Under five minutes to complete. We come back with a full quote, usually within two hours. Nothing is charged until you accept the quote.