Your flight number
It gives the desk your airline and departure time, the starting point for your pickup time.
Service · Airport departure
Airport departure transfer timed to your check-in.
A private car from your hotel lobby or your home to the airport. The pickup is timed backwards from your check-in cut-off, with a traffic buffer and terminal drop-off built in, and planned to get you to the airport with time to spare.
Nothing is charged until you accept the quote.
At a glance
What an airport departure transfer includes
- Pickup from a hotel lobby or your home, at a time counted back from your check-in cut-off.
- A traffic buffer on top of the drive, and drop-off at your departure terminal.
- Your flight number tracked for departures as well as arrivals.
- A 15-minute wait from the scheduled pickup time.
- A private vehicle chosen on passengers and luggage, in Economy, Business or First Class.
- A full quote before you pay, and nothing charged until you accept it.
- Changes and cancellations accepted up to 48 hours before your flight under the standard policy; a few airports and services differ.
Pickup time
How your pickup time is worked out
Your pickup is counted backwards from your flight. Start at the flight and work down: each row takes time off the one before it, and the booking desk sets your pickup from the result.
| Working back | What goes into it | Who sets it |
|---|---|---|
| Your flight | The departure time on your ticket, the fixed point everything else is counted back from. | Your airline. Put the flight number on your booking. |
| The check-in cut-off | The latest the airline will accept you and your checked bags. It differs by airline and by route, and checking in online still leaves a deadline for dropping bags. Some airlines also set security and gate deadlines, and gate times can differ by cabin. | Your airline. Look it up for your own flight on its website or app. |
| Time to spare | Room between reaching the terminal and the cut-off, so you are not set down with minutes to go. | The booking desk. |
| The drive to your terminal, plus a traffic buffer | The run from your pickup address to your departure terminal, not just the airport, with a traffic buffer added on top. | The booking desk, from your pickup address and your departure terminal. |
| Your pickup time | When your chauffeur arrives at your hotel lobby or your door. | The booking desk sets it, and your chauffeur works to it. |
Time to spare is the plan, not a promise: road closures, weather and queues at the airport are outside the booking desk’s control, and check-in and boarding are between you and your airline. If you would like a wider margin, ask for an earlier pickup when you book.
Before you book
What to tell the booking desk
The pickup address
The hotel’s name and street, or your full home address with the building, entrance or gate the chauffeur should come to.
Your departure terminal
Add it if your ticket shows it: that is where you are set down. If the terminal or the flight time changes after you book, tell the desk as soon as you know; booking changes are accepted up to 48 hours before your flight under the standard policy, and a few airports and services differ.
Your bags
The number of checked bags: with the passenger count, it decides the vehicle class. Declare oversized or specialist luggage, such as a golf bag, in advance.
Who is travelling
How many passengers, and the children’s ages if you tick Child seat, so the seat is fitted before you get in.
A number that works on the day
A phone or WhatsApp number you will have with you, so the chauffeur or the desk can reach you if anything moves.
How it works
How an airport departure transfer works
Book it the day you book your flight, and the ride to the airport is one thing you no longer think about.
-
01
Send your address and flight
Pick up is your hotel or home and drop off is the airport. The form suggests terminals, hotels and addresses as you type; add your flight number and the pickup time you have in mind.
-
02
Receive and accept your quote
A full quote follows, usually within two hours. It reflects distance, vehicle class, add-ons and any late-night, public holiday or short-notice charges, and nothing is charged until you accept it.
-
03
Confirm your service and receive your voucher
We send a quote. Once you pay online, by payment link or bank transfer, we will confirm the service and share your voucher.
-
04
Be ready at pickup
Your chauffeur arrives at the confirmed pickup time and waits 15 minutes from it. Keep your phone or WhatsApp on during the day.
Questions
Airport departure transfer questions
What is an airport departure transfer?
A private ride to the airport, booked ahead from your hotel, home or office, with a chauffeur and a pickup time counted back from your check-in cut-off.
How early will I be picked up?
The pickup is planned to get you to your terminal ahead of your airline’s check-in cut-off, with time to spare. The booking desk counts back from the cut-off and allows for the drive and a traffic buffer, so the exact time depends on your airline, your flight’s route and how far your pickup address is from your departure terminal.
When does check-in close for my flight?
It depends on your airline and the route, so check the airline’s website or app for your own flight: no single cut-off applies to every flight, and some airlines set separate gate deadlines by cabin. Put the flight number on your booking, and the pickup is counted back from your airline’s check-in cut-off rather than a rule of thumb.
If I check in online, can I leave later?
Not if you have bags to check: online check-in still leaves a bag-drop deadline at the airport. With hand luggage only you may be able to go straight to security, but your airline may also set times for reaching security and the gate, so check them before you ask the desk for a later pickup.
Can I be picked up from a hotel?
Yes, from the hotel lobby, with the time worked out the same way as a home pickup. Check out before your chauffeur arrives rather than at the pickup time, so the 15-minute wait is not spent at the front desk.
How long will the chauffeur wait at my hotel or home?
15 minutes from the scheduled pickup time. Waiting beyond that may carry an additional charge, so tell the booking desk if you are running late.
Can I book the return in the same reservation?
Yes. A round trip can be booked in a single reservation covering both legs, and the return pickup is adjusted if the return flight is delayed.
Waiting time, changes, cancellations and refunds are set out in full in our Terms & Conditions.
Request a transfer
Tell us the flight. We hold the car.
Under five minutes to complete. We come back with a full quote, usually within two hours. Nothing is charged until you accept the quote.